Coronavirus

Lighthouse
Welcome!

We have created this web space to bring together key information and advice from multiple sources. One place to look. Quick and efficient access to information and assistance to support you during this difficult time and beyond. Let’s get started.

What are you looking for?

I can’t afford my energy bills

We encourage you to speak with your energy supplier as soon as you can. You might be able to set up a payment plan with them. The government has launched an emergency package with energy suppliers to ensure prepayment and pay-as-you go customers remain supplied with energy through challenging times.

Read complete guide on getting help
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Get support available from energy suppliers
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Read support measures from government
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Check if you’re eligible to Employment and Support Allowance
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Read advice for energy customers from OFGEM (Office of Gas and Electricity Markets)
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I’m self-employed and need income support
I lost my job and need income support
I can’t afford my mortgage

If you can’t afford your mortgage due to Covid-19 there is support available for you. Experian, Equifax and TransUnion have confirmed that customers’ credit scores will be protected when they have an agreed payment holiday in place. Therefore, we suggest contacting your lender as soon as you can.

Read the guide for applying to mortgage payment holiday
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Contact your lender
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Read press release for Help to Buy homeowners
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Get free debt advice
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Look after your mental health
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I can’t afford my credit card payments

If you can’t afford your credit card due to Covid-19 there is support available for you. Experian, Equifax and TransUnion have confirmed that customers’ credit scores will be protected when they have an agreed payment holiday in place. Therefore, we suggest contacting your lender as soon as you can.

Contact your lender and ask for payment holiday
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First Direct support page
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HSBC UK support page
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Nationwide Support page
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Santander support page
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Get free debt advice
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Look after your mental health
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Barclay card support page
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Capital One support page
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Co-Operative support page
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Halifax support page
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MBNA support page
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M&S Bank support page
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Nationwide support page
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Royal Bank of Scotland support page
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Virgin Money support page
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I've been furloughed
I can't afford to buy groceries

There are no specific qualifying criteria to access a food bank, so you don't need to be in receipt of specific benefits, although a referral is often required

General advice on accessing food banks
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Contact your local council to find out about access to food banks in your area
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Find Trussell Trust food banks here
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I booked a holiday but cannot go

If your trip has been cancelled due to Government advice regarding Coronavirus contact your travel provider as soon as possible. At the discretion of your travel provider it may be possible for you to rearrange your trip or apply for a refund.

Get refund from your travel provider
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Claim on your travel insurance
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Get Government advice on travelling
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Get support from Flight Centre
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Hoseasons support page
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TUI support page
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Hays Travel support page
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Haven support page
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Pontins support page
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Butlins support page
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I cannot pay my loan.

If you can’t afford to make repayments on your loan due to Covid-19 there is support available for you. Experian, Equifax and TransUnion have confirmed that customers’ credit scores will be protected when they have an agreed payment holiday in place. Therefore, we suggest contacting your lender as soon as you can.

Contact your lender and ask for a payment holiday
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Get free debt advice
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Barclays loan support page
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Bank of Scotland loan support page
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Cahoot loan support page
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Danske Bank loan support page
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First Direct loan support page
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HSBC loan support page
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Halifax loan support page
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MBNA loan support page
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M&S Bank support page
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Natwest loan support page
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Sainsbury’s loan support page
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Tesco support page
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Look after your mental health
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