Consumers
Debt Advisers
Creditors
TrustConnect
- Market-leading processing efficiency
- Secure data sharing and access control
- Real-time data sharing and communications
- Enhanced user experience and customer engagement
- Regulatory compliant processes
- Rich data analytics and insight
Debt Advisers
Focus on what matters — let technology do the heavy lifting.
Debt advisers are passionate about understanding their customer, supporting and guiding them to improve their finances and wellbeing. Administrative tasks, such as gathering and processing customer information, should support the process rather than slow it down.
Elifinty's TrustConnect platform gives debt advisers a single, user-friendly interface to manage the debt advice process end-to-end. Features include: automated data gathering and processing, customer and creditor messaging, and seamless document sharing.
Our tech-driven approach offers best-in class productivity, reduced cost-to-serve, and higher customer engagement.
Creditors
Support your customers when they need it most.
People in debt are likely to be suffering from stress and anxiety. Every customer is unique — providing effective support means identifying and understanding the customer's specific circumstance and context.
Elifinty’s Trustconnect platform enables creditors to monitor customer performance, share information, and refer customers to debt advisers for support, advice and resolution.
Our simple and intuitive tools allow creditors to play a direct role in helping customers solve their money worries.
Efficient collaboration
Seamlessly connect with debt advisers, creditors and consumers.
Agreeing a debt solution requires multiple interactions between debt advisers, consumers, and creditors.
TrustConnect brings all parties together in one place, enabling real-time collaboration to gather, process, and share important data and documents.
Our approach significantly reduces processing time, is transparent to all parties, and adheres to regulatory standards.
{ api : json }
High productivity
Automate processes using state-of-the-art tools and technologies
Gathering and processing information required for debt advice can be time-consuming and repetitive. Often it requires coordinating across multiple parties to build an accurate picture of the client situation.
Elifinty combines sophisticated data processing techniques, third-party data sources, and real-time messaging to streamline and simplify the end-to-end process.
Our technology transforms the debt advice journey so that debt advisers spend more time creating value for their customers and organisations.
