12/04/2023
For all the economic challenges facing housing associations, the crumbling state of resident relationships is the most troubling and perhaps the most shocking. Alarmingly, a quick scroll through social media shows the extent of mistrust....
04/04/2023
The decrease in wholesale energy prices is nothing more than a glimmer of light in the tunnel for your customers. With more than 900,000 families in payment arrears, and the number of homes living in...
16/03/2023
Financial services are facing a catch-22 problem; a cycle that’s hard to escape. The global economy is becoming more fragile, and it’s having an impact on banking institutions and their portfolios. On top of this,...
09/02/2023
There’s a lot of weight on the shoulders of housing associations today. From retro fitting homes to meet net zero targets to building new homes to mitigate against the housing crisis, there are plenty of...
07/02/2023
As the year draws to a close, we’ve been reflecting the months passed. For our relatively young business, we’ve achieved a lot. From setting up a first of its kind financial resilience hub in Lambeth...
05/12/2022
Supporting you and your most vulnerable customers through the energy crisis and beyond The people of the UK, and in fact the world, are facing once in a lifetime challenges. While the pandemic caused an...
02/11/2022
The cost of living crisis is presenting many financial pressures for creditors. One of the overwhelming challenges that is happening in parallel is portfolio management. As more people fail to keep up with debt payments,...
28/10/2022
Earlier this year, the FCA officially announced long awaited plans for a new regulation, the Consumer Duty, on 27 July 2022. The Duty is essentially replacing the previous TCF (Treating Customers Fairly) guidance. No longer...
19/02/2021
The spread of Coronavirus is causing unparalleled anguish in households, across commerce and industry. Never has any democracy in peacetime had to grapple with a crisis of this extraordinary global scale. The threat of a...
